This Privacy Policy sets out the terms under which Clínica Traña uses and protects the information provided by users when using its website and communication channels such as WhatsApp, chats, or others. This company is committed to the security of its users' data. When we ask you to fill in personal identification fields, we do so ensuring that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated, so we recommend and emphasize reviewing this page continuously to ensure you agree with any changes.
Information we collect
Our website may collect personal information such as name, contact information including email address, and demographic data. Additionally, when necessary, specific information may be required to process a service, schedule appointments, or handle billing.
Additionally, as a health services provider, sensitive data related to the patient's medical condition may be collected, which will be handled with strict confidentiality.
Use of collected information
Our website uses information to provide the best possible service, particularly to maintain a user registry, manage appointments, follow up on consultations, and improve our services.
Data provided through web forms or communication channels such as WhatsApp will be used exclusively for the management of consultations, appointments, and service follow-up.
Periodic emails may be sent with special offers, new services, or other information we consider relevant or beneficial to you. These emails will be sent to the address you provide and may be cancelled at any time.
Clínica Traña is highly committed to the security of your information. We use up-to-date systems and reasonable security measures to ensure there is no unauthorised access.
Legal basis
The processing of personal data is carried out in accordance with Law No. 8968 on the Protection of Individuals with Regard to the Processing of Personal Data in Costa Rica.
Cookies
A cookie is a file sent with the purpose of requesting permission to be stored on your computer. Upon accepting, the cookie is created and serves to gather information about web traffic and facilitate future visits to a recurring website. Cookies also allow the site to recognise users individually and provide better personalised service.
Our website uses cookies to identify which pages are visited and how frequently. This information is used solely for statistical analysis and is then permanently deleted. You may delete cookies at any time from your device.
Cookies help provide a better web experience; they do not give access to your computer or personal information unless you choose to provide it. You may accept or deny cookies; however, most browsers accept them automatically. You may also change your browser settings to reject them, though this may prevent you from using some of our services.
Third-party links
This website may contain links to other sites that may be of interest to you. Once you click these links and leave our page, we no longer have control over the destination site and are not responsible for its privacy terms or the protection of your data. Those sites are subject to their own privacy policies, which we recommend you consult.
Control of your personal information
At any time you may restrict the collection or use of personal information provided to our website. Each time you are asked to fill in a form, you may check or uncheck the option to receive information by email. If you have opted in to our newsletter or promotional content, you may unsubscribe at any time.
Users may request access, rectification, or deletion of their personal data at any time by contacting the clinic through official channels.
This company will not sell, transfer, or distribute the personal information collected without your consent, unless required by a judge through a court order.
Clínica Traña reserves the right to change the terms of this Privacy Policy at any time.